Skip to content Skip to footer
FAQs

Frequently Asked Questions

Was your question not listed? Contact us below!

We require a 50% down payment to secure your booking. This is 100% refundable as long as you cancel within 7 days. The remaining 50% and the damage deposit is taken the day before your rental.

Our Sea-Doos fit 3 per Sea-Doo. However, this is a tight 3 person fit. We recommend having 2 people per Sea-Doo for the most fun and comfort!

No! We can issue a temporary one that will cover the length of your rental. Just let us know at checkout.

We do rent by the hour but only from our physical Westport location! 

As long as you provide WetRentals with more than 7 days notice, you will receive a full refund! Should it be less than 7 days, we will retain your booking deposit. 

Our Sea-Doos have a 450lbs weight limit. This includes the weight of passengers and any luggage. 

No… Animals are not permitted! Animals and Sea-Doos don’t go well together!

We are sanitizing all our machines and equipment between rentals as per OPH guidelines.  Our service as a whole is already completely contactless!

All our trailers are 2 inch balls. They have 7 pin trailer light connectors.

We deliver to your dock or door anywhere within 100km of Ottawa, Perth or Kingston. Delivery is free within 25km and $.80/ km thereafter. We do, however, have a physical Westport location! Book a rental in Westport here.

If you have received an invoice from our payment provider (Stripe) Payment must be made asap. Without a payment, your booking will be forfeited and given to another customer.

We use a variable pricing model. Pricing varies depending on the time of year, demand and availability. Please see our booking page for more information.

Our Sea-Doos don’t have a ton of room so keep your things to a minimal. Most renters bring a bottle of water and a packed lunch. We supply the life jackets and all the safety equipment.

We only accept credit cards or direct transfers. However, if paying by direct transfer, a credit card will still be required for the security deposit. ($2500 for Sea-Doos, $5000 for boats and $900 for non motorized boats)

You can go anywhere in the Kingston, Perth, Westport, Ottawa area. You can go fairly far on the tanks of gas, but we ask you keep an eye on your levels!  If you run out of gas, there will be a $499.99 charge applied on your credit card if we have to tow you back or rescue you!!

Your rental gets dropped off with a full tank of gas, but we DON’T expect a full tank on return. If you MUST refill, it must be filled up with Premium Gas. This cost would not be covered by WetRentals. We only cover 1 tank of gas.

Unfortunately no refunds are given due to inclement weather (heavy rain, high winds, lightning etc.). At this time WetRentals can not be held responsible for weather conditions or weather issues. Don’t worry we are working on a way to ensure it is sunny 24/7

Our insurance only covers superficial marks & scratches that have not penetrated below the gel coat. Any damage that has gone below this barrier is the responsibility of the renter. We highly suggest you purchase liability insurance.

not finding it?

Submit Your Question

    By using this form you agree with the storage and handling according to our privacy policy